1.ORDERING BY PHONE
call the pacific pearls international direct line on 1300 736 113 (7days)
And our customer service will help you with your order and any questions.

2.ORDERING BY FAX
Fax your order form to us at any time 1300 728 789 ( within Australia)

3.ORDERING BY MAIL
post your completed order to us to; Pacific pearls international
Locked bag 9800
BROOKVALE BUSINESS CENTRE
NSW 2100 Australia

4.ORDERING BY E-MAIL
enquiries@pacificpearls.com.au

5.ORDERING BY INTERNET(online shopping)
please visit our web side on www.pacificpearls.com.au

Method of payment

FOR AUSTRALIA CUSTOMER

You can use VISA, MASTER CARD, AMERICAN EXPRESS. You can also send a money order, cheque or  direct bank deposit (however, the cheque must be cleared before we can ship your goods). Please do not send cash. Cheque or money order (please note: cheque or money order only available for Australia customers)   Make payable to : pacific pearls international   Please send your cheque or money order to Pacific pearls international Locked bag 9800 Brookvale BUSINESS CENTRE NSW 2100 Along with your order and contact details   However, the cheque must be cleared before we can ship your goods. (please allow 3 working days for clearance on cheques)       Direct Deposit or pay electronically from your Bank Account (this option is generally available using Internet banking, or at your local bank branch.)   Bank Account Name: pacific pearls international BSB No:062-287      Account No:10134434 Bank: Commonwealth Bank of Australia IT IS ABSOLUTELY  ESSENTIAL TO FAX YOUR RENITTANCE ADVICE IMMEDIATELY  PAYMENT with your order and contact details IS MADE TO 1300728789 or call us on  1300736113 .YOU MAY E-MAIL THE REMITTANCE ADVICE TO:  enquiries@pacificpearls.com.au     Gift Vouchers / Free Gift Vouchers (please note: you will still have to select another payment method if there is not enough in your gift voucher account to cover the cost of your purchase. If you have more funds in your gift voucher account then the total cost of your purchase, the balance will be left in your gift Voucher account until the Voucher expiry date)  FOR INTERNATIONAL CUSTOMER You can use VISA, MASTER CARD, AMERICAN EXPRESS and paypal direct deposit payments. if you do not have a credit card, you may like to be come a paypal member, (www.paypal.com) and make a direct payment from your bank account for your order through the paypal system. We are not able to accept payment by international bank cheque and international money order

Shipping Option

FOR DELIVER INSIDE AUSTRALIA 
1.We use Australia Express post platinum . Shipping within Australia , the shipping time is 1-3 business days. you will be required to sign for your order upon delivery. SHIPPING WITHIN AUSTRALIA BY Australia Express Post Platinum AU $15 Ability to check the status of the delivery via the internet at www.post.com.au or call 13 13 18 consignment number required.

FOR DELIVER OUTSIDE AUSTRALIA
2.We use Australia post insured international registered mail .shipping outside Australia, the shipping time approximately 5-10 working days. You will be required to sign for your order upon delivery.SHIPPING OUTSIDE AUSTRALIA BY AUSTRALIA POST INTERNATIONAL REGISTERED MAIL AU$25 approximately US $19(cant tracking of parcel on the internet)

3.We provide FEDEX international express courier service (Please notice FEDEX is only available for international delivery), the shipping time 2-4 business days. We will not deliver order to p.o.boxes .you will be required to signed for . FEDEX OFFER INTERNET SHIPPING TRACKING .We will e-mail the internet shipping tracking number to you when your order has been sent to you. SHIPPING OUTSIDE AUSTRALIA BY FEDEX INTERNATIONAL EXPRESS COURIER SERVICE IS AU $49 approximately US $39(can tracking of parcel on the internet) www.fedex.com tracking number required

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Your security is important to us. We provide an order form with secure sockets layer (SSL) encryption technology to encrypt the transaction data before it is transmitted over the internet. SSL Technology is the standard protocol for secure Web-based communications.

Am I need to pay international import duties?

Order delivered outside Australia ,customs duty payable by you ,they are not include in purchase price of our products and shipping fee. If you have any questions about taxes and duties, please send us an e-mail ,we will answer your Questions as best as we can.

What payment methods do you accept?

We accept Visa ,Master Card and bank card . cheques and money orders are also accepted and need to clear prior to shipping.

Satisfaction guarantee

We are committed to making sure you are totally satisfied with our pearls jewellery and our service.

Return/exchange policy and exchange

If you are not happy with our product, you can return it in same condition for refund. we will refund you the purchase price ,Within 30 days of purchase. we will not refund the postage or handing charges on Retuned goods which are not faulty. There is no extra charge for exchange. You can return them by registered mail together with the receipt to:

PACIFIC PEARLS INTERNATIONAL
Locked bag 9800,
BROOKVALE BUSINESS CENTRE
NSW 2100 Australia
Or you can call 1300 736 113
and our customer service consultants will be able to help you.

Where do the pearls come from?

They come from the largest salt water pearl farms in the world. Every pearl direct comes from the pearl farm manufacturer to our cmpany in Australia.

Whate are difference between south sea pearls and Akoya pearls?

South sea pearls form in the "White Lipped" oyster pinctada maxima. They found in the waters off Australia, Myanmar, Indonesia, and Philipines. South sea pearls cultivation period 2-3 year. Pearl farm divers go 10 - 80 meters deep in search of healthy and only mature oysters for growing. Ranging from 8mm to as larger as 20mm, Akoya oyater produces the beautiful and delicate salt water pearl found in the waters around Japan and China. Akoya cultured pearls take 10 to 18 months from the time they are nucleated to the point. The size of salt water pearls (Akoya pearls) varies from 2mm - 9mm. The average sized pearl sold today is between 7 - 7.5 millimeters.

Saltwater pearls these are almost always AKOYA PEARLS,(AKOYA is the Japanese word for saltwater) these pearls are farmed in saltwater and are always grown in oysters.

Saltwater pearls typically command a higher price than freshwater pearls.

Freshwater pearls Occurring in mussels, not oysters, and found in freshwater lakes and rivers. Freshwater pearls are typically cheaper because freshwater mussels are larger and can produce up to 20 pearls at a time, whereas saltwater oyster are smaller and can only produce one pearl at a time.

How can I care my pearl?

1. Store your pearls jewellery in a soft jewellary bag.
2. Put your pearls on after make up.
3. Protect pearls from temperature extremes and chemicals, as fruit juice, alcohol, hair spray, vinegar can erode their surfaces.
4. Remover pearl accessories before working around water.
5. Never leave pearls in an airtight container, allow them to breathe.